Shipping & Returns

 

Shipping

We offer FREE SHIPPING on all orders over £125!

We will dispatch your order quickly, all orders will be shipped the next working day.  If you have selected Next Day this will be shipped the same day as order (any Next day order made after 2PM will be shipped the following day)

All orders are dispatched via Royal Mail, Recorded postal service. A tracking number is obtained for every parcel sent, this will be emailed to you after dispatch. NOTE: please check your junk mail for our email if it has not arrived in your Inbox.

 Prices shown include processing, packaging and shipping.

 

Service                                Cost    

Estimated delivery

UK First Class recorded £4.99

1-3 working days

Next day delivery recorded (Only possible for UK) £7.45

Next working day

Europe recorded 

European Express

£8.60/€9.74

£64.99

3-5 working days

2 Working days

International recorded

International Express

£11.55/$15.50USD/$20.45AUD

£64.99

5-10 working days

3 working days

Fast & Free on all orders over £125 (International and UK). FAST & FREE

As above

Note: Please be aware that all orders will need to be signed for on delivery.

 

Incorrect Shipping Information

If a package is returned to Zennor Bikini due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Zennor Bikini is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Please take time to fill out your order form to ensure we have the correct information!

 

 RETURNS AND EXCHANGES

Our 28-day Guarantee

CHRISTMAS PURCHASES- All orders made from the 8th November have an extended guarantee until the 8th Jan 2019.

 If you are not 100% happy with your choice of Zennor Bikini, then you can return it for store credit, exchange or refund within 28 days of purchase. Please note shipping costs are not refunded.  With the exception of sale items see below;

**ALL ITEMS PURCHASED IN PROMOTIONAL SALES ARE FINAL. NO REFUNDS, EXCHANGES OR STORE CREDIT WILL BE GIVEN.**

IF YOU ARE RETURNING A NON-SALE ITEM Simply return the item or items to us in their original condition (unused, with tags and hygiene strip attached) * within 28 days of receipt. We will issue you with store credit, or exchange the item/items for a different size/colour if preferred. Please email info@zennorbikini.com for your return number and postal address.

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility and shipping fees cannot be refunded.
  • There will be a shipping charge for your exchange to be dispatched. £4.99 UK, £8.60 European and £9.95 International.
  • Postage charges on returned items are at the customer’s expense and are not refundable.

Once the item is received, provided it is in *unworn condition, store credit will be given the next working day. 

*Note: when trying on items, please ensure that you are not wearing makeup, perfume or a deodorant which may leave a scent or marks on the item. The item must be returned in its original packaging with any enclosed documentation. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 

**Please note we are not responsible for chlorine stains if you enter a pool with extremely high levels of chlorine. If you do get chlorine stains on your swimwear please do email info@zennorbikini.com and we are happy to give suggestions to try and get your swimwear back to normal. The same applies to sun lotion stains.

 

*By ordering through zennorbikini.com you agree to these terms and conditions.